Subsidiary
Surge Microfinance
Purpose of the Job
The incumbent will report to the General Manager and is responsible for overseeing the operational and credit functions within the organization and will also play a critical role in ensuring smooth operations, efficient credit management, and effective risk mitigation strategies.
Key Responsibilities
- Develop and implement operational policies, procedures, and standards to streamline processes and improve efficiency.
- Oversee day-to-day banking operations, including customer-oriented services.
- Monitor operational performance metrics and key performance indicators (KPIs) to identify areas for improvement and optimize processes.
- Coordinate with finance to ensure alignment of operational activities with business objectives.
- Implement quality control measures to maintain high standards of service delivery and customer satisfaction.
- Develop and implement credit policies, guidelines, and procedures to manage credit risk effectively in line with the BoG regulations.
- Evaluate creditworthiness of customers, review credit applications, and establish credit limits and terms.
- Monitor accounts receivable aging and collection efforts to minimize bad debt losses and improve cash flow.
- Develop and maintain relationships with customers, banks, and credit agencies to facilitate credit approval and collection processes.
- Conduct periodic credit reviews and assessments to identify potential risks and opportunities for improvement.
- Identify operational and credit-related risks and develop strategies to mitigate them.
- Implement internal controls and compliance measures to ensure adherence to regulatory requirements and industry best practices.
- Conduct regular assessments of operational and credit processes to identify gaps and areas for improvement.
- Collaborate with senior management and other stakeholders to develop risk mitigation strategies and contingency plans.
- Supervise and mentor operations and credit team members, providing guidance and support as needed.
- Foster a culture of teamwork, collaboration, and continuous improvement within the business.
Qualifications
- Master’s or bachelor’s degree in business administration, finance, risk management, finance, accounting, actuarial, engineering or related field or professional certification (ICA, ACCA, CFA).
Experience
- Minimum of Five (5) years relevant working experience in a similar role.
- Proven experience in operations management, banking operations, credit analysis, and risk management, preferably in a managerial role.
- Leadership abilities, with experience in supervising and motivating teams to achieve business goals.
Knowledge, Skills & Behavioural Competencies
- Strong analytical skills and attention to detail, with the ability to interpret data and trends to inform decision-making.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.
- Knowledge of regulatory requirements and best practices in banking operations, credit management and risk mitigation.
- Problem-solving skills.
- Ability to assess and prioritize tasks.
- Ability to use initiative and work unsupervised.
- Excellent organizational skills
- Ability to work under pressure.
- Customer oriented with an understanding of leveraging value in relationships.
- Good written and verbal communications skills.
Particulars of the advertiser
- Please use the job title as the subject and email your CV to recruitment@chgroupgh.com
Deadline for submission of application
- Tuesday 9th July 2024
- (Only shortlisted candidates will be contacted).